Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. Full-time, temporary, and part-time jobs. People in this role are responsible for confirming reservations, securing room and amenity payments, distributing room keys, and securing maintenance for repairs. A hotel supervisor is generally responsible for ensuring the operations at the front desk are running smoothly, that guests are checked in and out, and assigned appropriate rooms. How much does a Front Desk Supervisor make? No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. He/she is also responsible for maximizing room revenue and occupancy. Applicants must address problems guests have with their rooms, collect payments and settle the register at the end of the workday. Thursday, September 24, 2020 Front Desk Supervisor - The State Hotel. Managers are expected to handle guest complaints and train front desk staff. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties. 16. 7,614 hotel front desk supervisor jobs available. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Reviewed January 3, 2020 . Dedicated to helping job seekers find work during the pandemic. Blesson Samuel, Front Desk Manager, Reservations and Group Sales Phone: (973) 622-1000 • Fax: (973) 622-6410 email@example.com. Apply to Front Desk Agent, Front Desk Manager, Receptionist and more! Directly supervises all front office personnel and ensures proper completion of all front office duties. A large hotel's front desk staff can include several desk clerks or receptionists, a concierge, bell staff, a reservations manager, a telephone operator, a shuttle van driver and a night auditor; smaller properties may only employ desk clerks and a night auditor. Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill. Kevin Brantley, Banquet Manager Phone: (973) 622-2153 • Fax: (973) 824-4827 firstname.lastname@example.org. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. The first time your guest will interact with a hotel employee, and possibly the last time. Verified employers. But this time we booked for new years and new years day. Greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The average Front Desk Supervisor salary in the United States is $34,876 as of December 28, 2020, but the salary range typically falls between $31,418 and $43,258. Free, fast and easy way find a job of 586.000+ postings in Oklahoma City, OK and other big cities in USA. 13,682 Hotel Front Desk Supervisor jobs available on Indeed.com. Search and apply for the latest Hotel front desk supervisor jobs in Oklahoma City, OK. Hotel front desk supervisors are a customer's first and last impression of a hotel, and it is on the supervisor's shoulders to ensure that the guest has a wonderful stay. Front desk supervisor. The supervisor ensures that all front desk employees engage politely and attentively with incoming and departing guests. Whether a hotel guest leaves happy or discontented depends in large part on how well the front desk team does its job. This is the first impression of your hotel guest. Guest Service is the number one focus in this role. Applicants must address problems guests have with their rooms, collect payments and … In a hotel, a front office or desk supervisor is responsible for another set of duties, such as greeting customers when they check in and wishing them well when they check out. Apply on company website Save. 117 open jobs for Front office supervisor in Westbury. Hiring for a Hotel front desk staff is an important task. Process guest check-ins and room assignments following the hotel’ s rate structures, discounts and sell/upsell strategies. My work at the Marriott has allowed me to garner exceptional leadership abilities in managing front desk personnel. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: Front Desk Supervisor Supervised the Front Desk Agents on a daily basis Resolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional manner Answered the hotel's switchboard on a timely basis, and directed each call to the appropriate party Monitors Night Audit function to ensure hotel ledgers are balanced. © 2021, Bold Limited. Performs all check-In and check-out tasks. Filter by location to see Front Desk Supervisor salaries in your area. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. High school diploma or an equivalent credential, Two or more years of experience working in a hotel, Strong attention to detail and ability to meet deadlines, Commitment to delivering excellent customer service, Bachelor’s degree in a field related to business or tourism, Supervisory experience or strong leadership qualities. 1 Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Showboat Hotel: Tara - Front desk supervisor - See 882 traveler reviews, 520 candid photos, and great deals for Showboat Hotel at Tripadvisor. 3,840 Hotel Supervisor jobs available on Indeed.com. Other duties include providing extra services ordered by guests, communicating with and instructing other employees and ensuring the lobby remains clean. Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary. Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. Salary estimates are based on 2,413 salaries submitted anonymously to Glassdoor by Front Desk Supervisor employees.
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