I placed an order on May 5, 2017, to pick up a 2016 Nissan Pathfinder at a dealership in Houston, Texas and ship it to San Jose, Costa Rica. After many calls and rescheduling pick up dates, on June 10, 2017, I CANCELED the order. I paid the full fee upfront, $1948. After cancelling, I was told: “We operate like an airlines. We don’t give refunds.” I filed a dispute with my credit card company and with a lawyers assistance, I got a “charge-back” for the full amount. The employees of this company will lie and lie and lie. They ever told the U.S. Government enacted a “new law” effective june 1, 2017, which required me to have a Employee Identification Number (“EIN”), which I stupidly got. I hired a different company that picked up the vehicle within 3 days of placing my order and I’m driving the vehicle in Costa Rica WITHOUT being required to give an EIN to the shipping company.
I wish I had researched this company before I placed the order. I hope you will. Thsi company is packed with a bunch of unprofessional, condesending liars who will go to great lenghts to beat you our of your money.
Please DO NOT use this company.