It is shocking that Hilton has their name attached to this hotel, what a dump! The service is awful, terrible attitude, you call for extra towels and no-one even answers the phone! The walls in the bathroom are so thick with lead that it is pealing from the ceiling, the stains on the carpet looked like someone had thrown-up one too many times, the view from our master suite was of a fire escape and looking dow were the trash bins. The staff were lazy and could careless about giving any sort of customer service! If there was a negative star rating this would give it a (-10 star) , what a disappointment!
What a DUMP! There are so many great hotels in Chicago This is NOT one of them! If they offered me to stay there for free I wouldn’t. It was filthy, dirty, smelled like mildew and the towels are like what you see at a car wash, and the sheets had holes and stains (I asked them to be changed upon arrival) we paid for three nights in full through hotels.com and other hotels were booked due to graduation weekend, or we would of checked in at another hotel. We were shocked at how we were treated and the condition of the room and hotel in general! What a DUMP
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