The average employee rating of Forever 21 is just 2.5 stars out of five, tied for the lowest rating of any company based in the United States. Many employees cite inadequate benefits and strict company policies as drawbacks to working at Forever 21.
Over the years, the store has been hit with several high profile lawsuits, including several filed by employees. In 2012, five Forever 21 employees filed a class action lawsuit against the company. The plaintiffs claimed that they and their co-workers were routinely detained in the store during lunch breaks and after their shifts without overtime pay so managers could search their bags for stolen merchandise — a part of the company’s former loss-prevention policy. Indeed, many employees on Glassdoor complain of not getting to leave the store until 2:00 a.m. or later, hours after the stores close, often receiving no overtime pay for the extra hours.